Monetising The Employee Experience

A practical guide on how to build the case for investment in the employee experience, how toachieve senior leadership buy-in, and the tools you'll need to develop a winning culture.As Richard Branson says: "Clients do not come first. Employees come first. If you take care ofyour employees, they will take care of the clients." Despite the popularity of this quote, whereasorganisations spend big budgets chasing new leads and keeping current customers satisfied, fewspend much money on the people who truly make the organisation succeed or fail: the employees.The lack of serious investment in the employee experience is a major factor in worldwide lostproductivity totally over $7 trillion. The importance of this investment isn't landing with themajority of senior leaders, though. This is leading to frustration from those working in HR,Internal Comms, Employee Engagement, Employee Experience and Learning & Developmentas they have suggestions and solutions for improvement, but, unlike investment in the customerexperience, these aren't making it onto the agendas of senior leaders. And without their buy-in,employee-related initiatives are doomed to fail.This book will show you how to:- Build the business case for investing in the employee experience- Calculate how much more productive and profitable your organisation could be if you had a more motivated workforce- Deliver a great employee experience by using the free EXO TookitInvesting in the employee experience is a win:win:win. It benefits the employees, as they have a more enjoyable and fulfilling work life. It benefits the business, as employees will be more productive and the business more profitable. It benefits the customer, as they will be better served by motivated and satisfied employees, reducing customer churn and increasing revenues.It's not: 'Can you afford to invest in the employeeexperience?', it's: 'Can you afford not to?'.