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A sociopath managing an aged care facility: What could go wrong? Precocious and pretty Maxine Gilbert is a clever and talented nine-year-old, adored by a doting father. She is also cruel, sadistic and without remorse, delighting in manipulating others and torturing small animals. When her mother is diagnosed with Motor Neurone Disease, Maxine is disgusted, not just by her mother's disability, but by the inconvenience it brings. Watching a nurse care for her mother, Maxine learns that nurses can hurt or heal. Maxine decides to be a nurse when she grows up. Forty years on, after countless complaints against her nursing in various clinical care settings, Maxine scams a job as Managing Director of an aged care facility, Treetops, and the residents are in for a rough time. Under Maxine's management, physical and medical restraint of residents is encouraged, and neglect, poor hygiene, and restrictions of residents' liberty, nourishment and medical support are exhorted. Frightened, depressed, and malnourished residents are left isolated, locked away, and laying in their own waste. They develop excruciating infections, suffer illness, and even die. Maxine faces rising antagonism from Treetops' residents, and their friends and family. A new carer at Treetops, Seleena, who recently escaped an abusive marriage, cannot stay silent. Along with warning residents, and others, Seleena writes a letter of complaint. After finding a suspicious lump in her breast, could Maxine, who always hated illness and vulnerability in others, finally learn compassion? Or will she continue her ruthless ways?