Operations Management

Successful operations management (OM) requires a 360 degree perspective: it has to have a cross-functional approach, involving all operations functions, such as engineering, human resource management (HRM), purchasing, manufacturing, logistics, accounting, finance, and marketing. This book comprehensively examines all components of operations management, and lays out practical approaches for their effective and efficient handling. The book shows how OM integrates all management levels - strategic, middle, tactical and functional - to complement each other. Divided into 11 sections containing 28 chapters, the book extensively explains processes to formulate successful products and services, tools and measures of quality control standards, and effective supply chain management techniques. Concepts are explained with case studies and examples throughout. The book is primarily intended for postgraduate students of management and production, industrial and mechanical engineering. The book will also be useful for management and engineering professionals.