Patient Access

Patient access is one of the pillars of the Triple Aim and a critical aspect of improving the healthcare system over all. If you are not thinking about how to optimize your access, you should be. Medical practices must think about their operations when attempting to solve the patient access challenge. This book addresses the critical components of patient access: provider supply, patient demand, scheduling optimization, telephone management, virtual communication, and telehealth. It provides strategies, tools and resources to help you systematically manage patient access. Practices must design coordinated processes to make progress in matching resources to need and improve patient access to providers and services. The book will provide the strategies and tools to: Balance provider supply and patient demand Cultivate a patient access culture Add capacity to the medical practice to help meet patient demand for services Develop strategies to optimize the provider's time while streamlining the patient flow process Create best practices in telephone management Provide a detailed guide to develop and manage a call center Create a virtual front office for the practice Develop protocols for virtual communication and e-visits Benchmark key performance indicators (KPIs) to recommended targets for patient access. Utilize these strategies, tools and resources to take control of patient access.