Readings in Operations Management

Rather than focusing on the mechanics of operations management, Readings in Operations Management: Insights and Experiences presents students with a collection of articles and narratives that cover broadly based principles that are useful in practice and gleaned from real-world experiences. The anthology is organized into five chapters with each including a brief introduction to the topic and a selection of curated readings. The opening chapters address customers and competitors, capability assessment, and the roles of innovation and technology in operations management. Students learn how advancing technologies and/or external factors beyond a company's control can contribute to disruption and risk. The final chapter speaks to growth and globalization. A collection of supplemental case studies are included in the appendix and help students further apply the concepts addressed in the anthology to real-world practice. Designed to well prepare students for their future careers, Readings in Operations Management is ideal for courses and programs in business and operations management.