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Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.
- Format: Inbunden
- ISBN: 9780787900151
- Språk: Engelska
- Antal sidor: 320
- Utgivningsdatum: 1994-08-01
- Förlag: Jossey-Bass Inc.,U.S.