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632 sidor
2020

Analyse and address organisational challenges using real world examples Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges. Pearson, the world's learning company.

Författare: Robert Johnston, Michael Shulver, Nigel Slack, Graham Clark
Format: Pocket/Paperback
ISBN: 9781292064468
Språk: Engelska
Antal sidor: 632
Utgivningsdatum: 2020-11-09
Förlag: Pearson Education Limited