Service Quality Assessment of Higher Education Institutes 1

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Service Quality Assessment of Higher Education Institutes

Dr Baxis Kumar Patel • Dr Vinod Patel

Pocket

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300 sidor
2019

This book covers services quality assessment of Selected Indian Higher education institution by using one of the standard scales of service quality measurement SERVQUAL, developed by A. Parasuraman, Valarie A. Zeithaml and Len Berry. This book is a representation of systematic investigation undertaken during obtaining research degree with its prespecified scope. This book is comprised of seven chapters.

Författare: Dr Baxis Kumar Patel, Dr Vinod Patel
Format: Pocket/Paperback
ISBN: 9786139449590
Språk: Engelska
Antal sidor: 300
Utgivningsdatum: 2019-02-07
Förlag: LAP Lambert Academic Publishing