Skilled

Don't let a job in customer service discourage you-let it empower you.

Have you ever worked a customer service job thinking it was temporary or unnecessary because it was not your ultimate career choice? What if you found out you were actually developing critical skills during that job that could prove essential to your career path? Skilled: Why Customer Service is More Than Just a First Job will show you how.

In this book, you will learn about the soft skills, or transferable skills, people develop when they work in customer service and how those skills are critical throughout one's career. These skills include:

• Using active listening to identify a problem and prepare how to respond based on what you hear and see.
• Using emotional intelligence to build effective relationships in business and in life with those around you.
• Managing stress in fast-paced environments.

There is value to be found in customer service jobs; the skills you learn there you can take anywhere. If you are looking for a way to stand out as you pursue your future career goals, this book is for you.