Strategic and Sustainable Management of Workplace Facilities

This textbook introduces the reader to contemporary issues in the management of facilities in the African context and includes case studies from across the continent. It consolidates theory and practical information useful for managers across Africa and other developing countries. It covers a cross section of the key elements of facilities management, including customer relations management, emergency preparedness, development of a facilities strategy, sustainable buildings management, and management of intelligent buildings in developing countries. The book has been developed from a combination of degree level and professional course materials and is therefore suitable for use by students on undergraduate and postgraduate degree programs, professional short courses and for practicing facilities managers and members of IFMA, SAFMA, IWFM, and the Africa Facilities Management Association as a key reference. This book is key reading for anyone: Studying for a degree in Facilities Management, Real Estate, Estate Management, Workplace Management, or Surveying Wanting to be more strategic in their facilities management and operations Transitioning into a facilities management role from another profession Benchmarking and analysing the performance of their built assets Training themselves or their staff in emerging areas such as workplace productivity, sustainability, and intelligent buildings systems This is the essential guide to the growing field of facilities management in some of the worlds fastest developing countries.