Strategic Continuous Process Improvement

resolve "quality chaos" by creating a link between quality problems and their optimal solutions. with a focus on building an integrated quality environment, Strategic Continuous Process Improvement: Which Quality Tools to Use and When to Use Them begins by discussing the different types of continuous process improvement (CPI) systems available.

this practical guide explains how to implement a strategic performance model and select and integrate appropriate metrics to achieve desired results. tested techniques for executing an improvement process are included along with real-world examples. the book concludes with a plan to help you sustain an ongoing culture of continuous quality improvement in your organization.

Find out how to:

• Identify CPI opportunities
• Evaluate various CPI options using comparative benchmarks
• Understand the characteristics of each quality option
• Map CPI characteristics against quality problems
• Select the appropriate tool to fit a specific quality problem
• Recognize the role of governance and performance reviews
• Cascade and communicate CPI throughout your organization
• Move the needle toward successful process optimization