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In today's technology-driven business world, there's an essential set of rules for using the telephone successfully. This book goes beyond the basics and explains how to make the telephone a strategic tool for handling complaints, improving customer skills, and more.
- Format: Pocket/Paperback
- ISBN: 9781556238581
- Språk: Engelska
- Antal sidor: 100
- Utgivningsdatum: 1993-05-01
- Förlag: McGraw Hill