bokomslag The Big Book of Customer Service Training Games
Psykologi & pedagogik

The Big Book of Customer Service Training Games

Peggy Carlaw

Pocket

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  • 224 sidor
  • 1998
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
  • Författare: Peggy Carlaw
  • Illustratör: illustrations
  • Format: Pocket/Paperback
  • ISBN: 9780070779747
  • Språk: Engelska
  • Antal sidor: 224
  • Utgivningsdatum: 1998-10-01
  • Förlag: McGraw Hill