Häftad, Engelska, 2004
Buzz
50 Little Things that Make a Big Difference to Worldclass Customer Service
149 kr
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Beskrivning
Customers are key to your success. Make a big difference to them by taking care of the little things that matter - this book contains 50 tips and techniques to create a Buzz that delivers world-class customer service. In his punchy, accessible guide, well-known author David Freemantle offers simple, helpful advice on forming strong bonds with your clients. Create a Buzz for customer care throughout your company and inspire everyone to Make A Difference (perhaps even form a M.A.D. group!). Inject energy, vitality and warmth into your customer relations; create a Buzz and reap the rewards.
Produktinformation
- Utgivningsdatum: 2004-09-23
- Mått: 136 x 214 x 11 mm
- Vikt: 146 g
- Format: Häftad
- Språk: Engelska
- Antal sidor: 128
- Förlag: John Murray Press
- ISBN: 9781857883473
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Mer information
David Freemantle is the founder of Superboss Ltd (www.superboss.co.uk). He is a pioneering author, whose many books include What Customers Like About You (also from Nicholas Brealey Publishing), and is a well-known speaker, respected across the world for his seminars on leadership, people management and customer service.
Recensioner i media
Deliver truly great customer service. Read The Buzz and be inspired with dozens of practical ideas to improve your business.
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Ej i lager i butik.
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