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Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t
- Illustratör: black & white illustrations 1
- Format: Pocket/Paperback
- ISBN: 9781578200979
- Språk: Engelska
- Antal sidor: 272
- Utgivningsdatum: 2002-01-01
- Förlag: CMP Books