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Up-to-date, based on the ITIL framework, as well as COBIT, ISO/IEC 20000, PMI and ISO/IEC 27000, The Definitive Guide to IT Service Metrics will show you how to integrate metrics into your business and maximize their usage and effectiveness. You will learn what to consider when gathering and reporting information and how to secure and protect your company's metrics.
- Format: Pocket/Paperback
- ISBN: 9781849284059
- Språk: Engelska
- Antal sidor: 316
- Utgivningsdatum: 2012-08-30
- Förlag: IT Governance Publishing