THE EFFECTIVENESS OF e-GOVERNMENT INITIATIVES in DEVELOPING COUNTRIES

The implementation of eGovernment solutions necessitates organizational readiness in terms of structure and human capacity as conventional practices have failed to achieve institutional objectives desirable in today's context. The objective of this research was to find critical factors that influence the effectiveness of eGovernment initiatives in the solution Implementation stage as well as in the solution operation stage, and to then formulate an evaluation model to analyze those factors at the organizational level. The development of this analytical model was done after extensive literature review in related areas with respect to developing countries, and through a pilot study done in the Sri Lankan organizational context. The model features built-in iterations and feedback loops which enables systematic analysis of operational effectiveness, thereby enabling the implementation of timely corrective measures leading to continuous improvement and enhanced positive operational impact of the eGovernment solutions.