bokomslag The Experience
Data & IT

The Experience

Lior Arussy

Pocket

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Andra format:

  • 128 sidor
  • 2002
'A 'must-read' for managers; this is a great guide for pulling the customer back into your management loop.' — Jerry Vass, author of Soft Selling in the Hard World 'Lior Arussy spins a cautionary tale for the transition companies m


The Experience is the journey of a frustrated call center manager who discovers hidden secrets about delivering the most outrageously pleasing customer experiences by empowering his staff to be passionate about their work.
  • Författare: Lior Arussy
  • Format: Pocket/Paperback
  • ISBN: 9780123954930
  • Språk: Engelska
  • Antal sidor: 128
  • Utgivningsdatum: 2002-01-01