The Fearless Front Line

Leaders are committed to improving and growing their businesses, but all too often they find themselves mired in operational details and daily issues, leaving no time to pursue bold visions. This book is a call to action for these leaders: to set a standard of fearlessness where front line workers have an I run this place! mindset that reflects pride and ownership of their critical role. This, in turn, liberates leadership to focus on the big-picture, bold strategies to improve and grow the business. Featuring Ray Attiyah's Run-Improve-Grow model, the book provides readers with a proven system, processes and tools, including the RIG Roadmap, World Class Time Allocation standards, and What Went Well Daily Huddle scripts to create responsive, innovative, and nimble organisations and inspired, accountable, and confident teams. Leaders can benefit from a proven program to drive perpetual and transformational improvement and growth.