bokomslag The Positive Coach Approach
Psykologi & pedagogik

The Positive Coach Approach

Sally Cordova Judy McKee

Pocket

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  • 160 sidor
  • 2007
The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It's a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it. This method of coaching eliminates: - Stress on coaches and agents - The need for constructive criticism The Positvive Coach Approach is: - A proven way to get more and better results - A kinder approach to performance improvement
  • Författare: Sally Cordova, Judy McKee
  • Format: Pocket/Paperback
  • ISBN: 9781425978389
  • Språk: Engelska
  • Antal sidor: 160
  • Utgivningsdatum: 2007-02-01
  • Förlag: AuthorHouse