The Reference Library User

This book focuses on the possible interactions between the reference librarian and the library user. The authoritative contributors discuss many problems in the relationship between the public and the library, and all offer suggestions that will help librarians to better serve the public on a daily basis. Reference librarians will be particularly interested in the problems and solutions discussed in this new volume, as will library managers and administrators who will always benefit from a fresh perspective on public service for the library user. A major emphasis of "The Reference Library User" is on the various populations using the library and their particular needs. Chapters provide strategies for providing reference services to older adults, the learning disabled, the blind, and the physically handicapped. This volume also deals with general concerns facing librarians today, including determining the audience for both public and academic libraries, educating the user, encouraging non-users to become library users, and calming irate patrons.