The Service Design Handbook

Service Design has come a long way. 25 years ago, there was no theoretical framework no processes, no methods and tools and no language for it. Today Service Design has become an important trend in the business world together with Design Thinking it has moved from the playground to the boardrooms. This book is from the world s most recognized and authoritative service design organization and well-recognized thought leaders in the world of service design. It teaches readers the basics of service design and gives practical advice. Then, it goes beyond the basics, putting the focus on business transformation and success. The Service Design Handbook highlights trends, includes outstanding, award-winning cases, bridges between different disciplines, and even provides exercise and tools. The book includes a membership code for a one-month free membership with SDN and free online accreditation as Service Design Novice. This is more than a book: it provides services.