Total Quality Management Dimension, Implementation and IT support

Research Paper from the year 2016 in the subject Business economics - Business Management, Corporate Governance, , course: Total Quality Management, language: English, abstract: This paper is examining the relationship between total quality management and information technology and how both can affect the organization management. An overview about the subject was provided in the literature review section. TQM dimension and IT impact on organization were examined through life examples of McDonald's case study that spotlight TQM dimensions and the implementation tool applied, and Microsoft case study that shows the role played by information technology to support the TQM methodology and technique of implementation.An organization needs to be competitive in today's challenging market by several ways such as enhancing their quality and productivity; this can be done by producing more in less time and reducing the cost which is called optimization. Information technology is an important factor to help an organization to achieve its goals and mission. Total quality management (TQM) is a way of managing an organization that uses all potential capabilities to improve quality and productivity in which all companies are aiming for. TQM is customer based philosophy where all resources, business processes, culture, behavior, and organization of a company are managed and well integrated to ensure customer satisfaction (Mare fat & Faridfathi, 2015). TQM as defined by many writers has commonly eight dimensions which are top management support, workforce management, employees' attitudes and behavior, customer relationship, supplier relationship, product design process and process flow management (A.Martínez, F.Dewhurst, and B.Dale, 2004).Information technology has become a need for all organization to adopt and implement in order to compete with nowadays faster growth, abroad market, and competitive marketplace. Information technology is the technology used to store, manipulate, distribute or create information. It's having knowledge, and knowledge comes from having information (Ramey, 2012). One approach or methodology cannot be successful by its own to fulfil an organization goals. This paper will explore how IT can support TQM, the relationship between them, and the role of both in an organization.