bokomslag When Consumers Complain
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When Consumers Complain

Arthur Best

Inbunden

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  • 232 sidor
  • 1981
This book analyzes the legal challenges of consumer protection and product liability, focusing on the methods by which consumers can express dissatisfaction with products and their shortcomings. While consumer complaints are widespread and varied, often neither individual buyers are compensated nor is the whole class of consumers informed of defective products. Best calls for improvements that can make businesses more accountable, including mediation, arbitration, legal services, and small claims court, emphasizing how better behavior by businesses can also be good business.
  • Författare: Arthur Best
  • Format: Inbunden
  • ISBN: 9780231051248
  • Språk: Engelska
  • Antal sidor: 232
  • Utgivningsdatum: 1981-03-01
  • Översättare: Albert Sonnenfeld
  • Förlag: Columbia University Press