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An introduction to decision science with an emphasis on queueing theory. Decision science methods are examined to determine an appropriate method for analyzing call centers. A hybrid queueing theory/simulation model is discussed as a method of analyzing call center operational characteristics.
- Format: Pocket/Paperback
- ISBN: 9781257623969
- Språk: Engelska
- Antal sidor: 152
- Utgivningsdatum: 2011-04-19
- Förlag: Lulu.com