Difficult Personalities: A Practical Guide to Managing the Hurtful Behavior of Others (and Maybe Your Own)

We all have people in our lives who frustrate, annoy or hurt us. There are those who claim 'I'm always right!', workplace bullies, or obsessive or anxious personality types. And most of us hurt others occasionally, too. Four years in the writing, "Difficult Personalities" is a highly readable, extremely practical guide to dealing with the difficult personalities we encounter each day, as well as with our own. Authors Helen McGrath and Hazel Edwards include sections on personality styles, managing anxiety, dealing with anger, conflict management skills, rational thinking, and skills for romantic relationships. They offer strategies such as anger and conflict management, means of achieving empathy, optimism and assertion, and how to make decisions about difficult relationships. In addition to their own research, the authors base this book on the American Psychiatric Association's highly respected and widely used "Diagnostic and Statistical Manual of Mental Disorders."