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ITIL Foundation All-in-One Exam Guide
this comprehensive self-study guide offers 100% coverage of the latest version of the itil foundation certification exam. written by itsmf uk 2013 trainer of the year and itil champion jim davies, ITIL Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that you are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as an effective study tool and an on-the-job reference that will serve you well beyond the exam.
covers all exam topics, including:
itil fundamentals
The service lifecycle
Service strategy
Service design
Service transition
Service operation
Continual service improvement
ITSM in the real world
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electronic content includes:
complete practice exams
Videos from the author
PDF copy of the book
- Format: Pocket/Paperback
- ISBN: 9780071841603
- Språk: Engelska
- Antal sidor: 450
- Utgivningsdatum: 2016-08-16
- Förlag: McGraw Hill