ITIL Foundation All-in-One Exam Guide

Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality,authenticity, or access to any online entitlements included with the product. ITIL Foundation All-in-One Exam Guide This comprehensive self-study guide offers 100% coverage of the latest version of the ITIL Foundation certification exam. Written by itSMF UK 2013 Trainer of the Year and ITIL Champion Jim Davies, ITIL Foundation All-in-One Exam Guide features practical exercises, real-world examples, and more than 300 practice exam questions. Exam tips, reviews, and self-tests at the end of each chapter ensure that you are on track to pass the exam. In keeping with the premise of the All-in-One series, this guide serves both as an effective study tool and an on-the-job reference that will serve you well beyond the exam. Covers all exam topics, including: * ITIL fundamentals * The service lifecycle * Service strategy * Service design * Service transition * Service operation * Continual service improvement * ITSM in the real world CD ICON Electronic content includes: *Complete practice exams *Videos from the author *PDF copy of the book