Leadership System 2.0

This book continues the novel format story initiated in Management 2.0: Discovery of Integrated Enterprise Excellence.  Both practitioners and managers can gain much from the concepts described in this book.

This book provides an easy-to-understand character dialog on how to implement Deming's management philosophy and deliver a system for managing the needs of ISO 9000, Baldrige award criteria, and Shingo Prize criteria all at one time through the Integrated Enterprise Excellence (IEE) business management system. Provided in this book are the implementation details for IEE.

The 9-step IEE system offers much flexibility, including an effective means to manage an organization remotely.

During his wife's City Hospital recovery from an automobile accident, Jorge recollects the benefits that were achieved from his Harris Hospital's IEE business management system implementation.

During one of Jorge's recollections, Janice Davis, Harris Hospital's CEO, initially stated that her organization had issues with the achievement of all of Ron's listed Effective Management Attributes. Janice now says she is amazed at how IEE provides a system-thinking leadership approach for the realization of all these sound management qualities:

Effective Management Attributes

Executive Performance Management Reviews

      Require minimal preparation resources.

      Provide productive dialog that results in whole-enterprise benefits.

Decision-making Process

      Incorporates a blend of analytics and innovative team-thinking.

      Avoids gut-based decisions.

Strategies

      Are achieved in a timely fashion. 

      Don't fall off people's plates because of day-to-day crises.

Scorecard Reporting

      Is consistent across the organization.

      Has clear actions or non-actions to be undertaken from these reports. 

      Encourages fire prevention, and risk management.

Organizational Improvement Efforts

      Gi...