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Completely updated by service management gurus Suzanne D. Van Hove and Mark Thomas, the second edition of Pragmatic Application of Service Management The Five Anchor Approach provides comprehensive guidance, instructive illustrations, and helpful tables to create an integrated system based on COBIT, ISO 20000, ITIL, and CMMI-SVC.
- Format: Pocket/Paperback
- ISBN: 9781849288750
- Språk: Engelska
- Antal sidor: 150
- Utgivningsdatum: 2016-12-15
- Förlag: IT Governance Publishing