Samhälle & debatt

Professional Front Office Management

Robert Woods • Jack Ninemeier • David Hayes • Michele Austin

Pocket

1249:-

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2013

Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments. The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.

Författare: Robert Woods, Jack Ninemeier, David Hayes, Michele Austin
Format: Pocket/Paperback
ISBN: 9781292026985
Språk: Engelska
Utgivningsdatum: 2013-11-01
Förlag: Pearson Education Limited