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Intended for advanced students and practitioners this book gives an up-to-date presentation of property management as practised by a leading company, BAA plc. A key aim of the book is to show the benefits to be obtained from building a business culture based on service to the customer. This may be achieved by due attention to communication, leadership, measurement, benchmarking and accountability.
- Format: Inbunden
- ISBN: 9780333674703
- Språk: Engelska
- Antal sidor: 224
- Utgivningsdatum: 1997-07-01
- Förlag: Red Globe Press