bokomslag Quality Management for it Services
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Quality Management for it Services

Claus-Peter Praeg Dieter Spath

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  • 350 sidor
  • 2010
Quality Management for IT Services: Perspectives on Business and Process Performance aims to reduce this knowledge gap and to encourage people to spend more time researching the numerous facets of this increasingly important aspect of commercial value adding. Featuring economic and social perspectives along with implementation and practical solutions, this book gives both scientists and practical experts an insight into the many different facets of IT service quality management.
  • Författare: Claus-Peter Praeg, Dieter Spath
  • Format: Inbunden
  • ISBN: 9781616928896
  • Språk: Engelska
  • Antal sidor: 350
  • Utgivningsdatum: 2010-09-30
  • Förlag: Information Science Reference