Service Design Models, Tools & Templates

Service Design Models, Tools & Templates is a collection of techniques from the Service Designer's Handbook Series, a suite of courses and handbooks published by the International Service Design Institute, Inc., featuring techniques and case studies for designing and building services (Lines of Business), and for conducting service performance assessments.

Each of the techniques featured is presented in sequential order for service designers to use through

successive stages of design. The techniques presented have been verified and validated and recreated here with clear descriptions and step-by-step instructions for practical use. 

This book is a publication of International Service Design Institute, Inc.., a global resource for helping establish standards for

the field of service design.