Wired and Dangerous: How Your Customers Have Changed and What to Do About It (16pt Large Edition) 1
bokomslag Wired and Dangerous: How Your Customers Have Changed and What to Do About It (16pt Large Edition)
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Wired and Dangerous: How Your Customers Have Changed and What to Do About It (16pt Large Edition)

Chip R Bell • John R Patterson

Häftad

429:-

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  • 388 sidor
  • 2011
In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain - they have very little tolerance for error and are ready to spread the word quickly over the internet when things go wrong. If a company s customer service doesn t adapt ...

  • Författare: Chip R Bell, John R Patterson
  • Format: Häftad
  • ISBN: 9781038772220
  • Språk: Engelska
  • Antal sidor: 388
  • Utgivningsdatum: 2011-08-01
  • Förlag: ReadHowYouWant

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