Change Management

Change, whether the source be internal or external, is a high-risk process for organizations. Depending on how the forces of change interact with organizational contingencies, the outcome can be failure. The management of change in organizations is frequently fragmented and ad hoc; hunches, rules of thumb and rough estimates are commonplace. Contradictions and inconsistencies if not handled appropriately lead to conflict and entrenched resistance by competing groups within the organization. This text unveils the complex patterns of organizational change and provides models for managing it with the emphasis on problem solving and decision making. It is about shifting the focus from seemingly technical, rational choices towards more people-focused, humane processes and solutions.