Employee Management and Customer Service in the Retail Industry 1

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Employee Management and Customer Service in the Retail Industry

Chris Thomas • Gary Heil

Pocket

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208 sidor
2005

Employee Management and Customer Service in the Retail Industry, by Gary Heil and Chris Thomas, attempts to combine the psychology of dealing with employees and customers with the practical realities of managing a retail business. Organized into ten chapters, this book loosely follows a retail managers natural progression from interviewing prospective employees, to hiring the right ones, paying them fairly, and keeping them happy on the job.

Författare: Chris Thomas, Gary Heil
Format: Pocket/Paperback
ISBN: 9780471723240
Språk: Engelska
Antal sidor: 208
Utgivningsdatum: 2005-08-01
Förlag: John Wiley & Sons Inc